Cercone Brown Blog

We all love a great media relations agency success story — especially when it happens to great brands. Well, on Monday, just that very thing happened. Rachael Ray, the host of The Rachael Ray Show, which draws upwards of two million viewers per episode, featured a product from our media relations client Doctor Kracker as her official “Snack of the Day.”

If you haven’t tried Doctor Kracker yet, go get some! Each cracker and flatbread is chock-full of whole grains, seeds, good-for-you ingredients that you can pronounce, and fiber and omega-3s that keep you full and satisfied. For the past 10 years, Co-Founder George Eckrich, who started the original Whole Foods Bakery, and his team have been creating these European-style Flatbreads and snacker crackers in flavors like pumpkin cheddar, hummus maximus, seedlander, klassic 3-seed, seeded spelt, cherry semolina and apple crisp.

For this stellar piece of coverage, Rachel Ray chose to highlight Dr. Kracker Seedlander Snackers.

Kudos to the “kracker-jack” CBC media relations team, and happy snacking!

Splash Ultra Lounge on Kneeland St. (Photo: Matt Baldelli)

As a Boston PR agency, folks expect us to be in the know around town…the parties, people and places that are on the A-List.  Truth be told, we entertain media as much in New York as we do in Boston. For that matter, Nantucket and Park City, too, as part of our Summer House program.  But… we do make an effort to keep up on the best places to eat, drink and do business around the Hub of the Universe.

That’s why we’re both happy and sad to see Boston.com’s list of roof decks around town.  It’s a one-stop-shop to make some of these lesser known gems even more crowded than usual this summer.

All the same, these are great spots for the right kind of business meeting, aprés office drinks or just for fun.

So…go ahead and enjoy, and don’t forget the shades.

Yesterday, the FTC announced new guidelines that could have a huge impact between PR pros and bloggers.

In short, there’s two parts to watch: First is disclosure regarding advertisements, endorsements, paid endorsements, paid-in-kind endorsements, etc. The second is about accuracy of bloggers’ claims.

While the social media universe is all abuzz today, from a PR professional’s perspective these guidelines fundamentally change nothing.  You may not realize it, but we’ve always been liable on these fronts.  It’s just that most have been oblivious to the laws.  (Remember, ignorance is no excuse in the eyes of the law.)

All along when pitching bloggers (or any press, really) AND providing free product or services for review, we have been required to tell them in writing to disclose that they, in fact, received freebies.  Also, if these folks may inaccurate claims based on a pitch (even if we didn’t give them the inaccurate info.), we are responsible.

So instead of complaining about it, here’s what you should consider.  BUT, like anything else, this is my opinion based on my knowledge of the law.  You must consult your own legal counsel before creating your own policies and actions regarding social media (hows that?):

1. Create a standard disclosure statement regarding free product and the like and make it part of all your email communications.  I’m not sure if the mouse print thing is considered enough here, but it seems it should suffice.  Again, I’ll talk to our legal folks and follow up…but the point is, make it part of your standard communication, and not some last minute awkward…”Oh, hey, don’t forget to tell everyone I gave you this for free.”

2. Get a REAL social media monitoring system. I’m not talking Google alerts, guys.  You need a system like Radian6 with a dedicated staffer to monitor ALL the chatter across blogs, forums and social networks (there’s MANY more than Facebook, BTW.)  Get this alerts in real-time, and set the record straight immediately.

There were about 250 great business reasons to do this before, but maybe this is the one that gets companies to take monitoring and reporting seriously. It’s not an intern job!  Social media marketing is moving faster than most even know, and now the legal system is catching up.  If you haven’t already, you should do the same.

Muck Rack recently launched a new service where PR pros can pay $50 for a Tweet.  The service claims to be a conduit to reporters, so you’re paying them the same way one would use PRWeb, Business Wire or PR Newswire.

Sounds like a good idea at first, but upon further investigation it seems that of @muckrack’s 3,800 followers, very few are journalists.  However, Muck Rack does a great job of aggregating Tweets from journalists and indicating trends.  As a research tool, we love it.  As a paid service to reach journalists, not a big fan.

The reason is that unlike real press release distribution services, Twitter is a personal (remember, SOCIAL?) medium.  Building a following is a one-by-one endeavor.  True, when you get a following, you are talking to a lot of folks.  But they follow you or your client because they are interested in what’s on your mind…to get the scoop on what’s happening.  As soon as you pay someone else to write and communicate, the trust and validity of the medium is compromised.

Bottom line: if you don’t have time or ability to build a following of PR pros, or consumers for that matter, don’t use Twitter.  And don’t try to get into social media.  It’s a very hands-on, time consuming effort.  You don’t outsource it like getting your lawn mowed.

This is another indication that as communication becomes more “democratic” through social media, it does not replace good judgement OR the hard work in creating and maintaining relationships. That goes for PR pro to reporter, or company to consumer. Sadly, these new vehicles will expose more shoddy work by PR agencies…the same folks that called everyone in the news room on a petty release with the ingenious pitch: “Just wanted to make sure you got my release.”

That’s enough ranting for now.  Besides, I need to Tweet this post.

For a good review on Muck Rack, read today’s post on Bad Pitch Blog.

Most Knowledgeable Drivers in Idaho and Wisconsin, Least Knowledgeable in New York; Economic Concerns Trigger “Drive Less” Trends Across U.S.

WINSTON-SALEM, N.C. – Results from the 2009 GMAC Insurance National Drivers Test released today found that 20.1 percent of licensed Americans – amounting to roughly 41 million drivers on the road – would not pass a written drivers test exam if taken today. When probed on driving behavior, 30 percent of those surveyed say financial strains have triggered a desire to drive less and seek out new ways to save money.

Overall, findings from the fifth annual survey indicate the number of drivers with knowledge of basic road rules is decreasing, with this year’s test scores lower than last year’s (76.6 percent vs. 78.1 percent).

Idaho and Wisconsin drivers tied for first in the nation, with an average test score of 80.6 percent; New York drivers ranked last, with an average score of 70.5 percent. This is the second time Idaho ranked first and the second time New York has ranked last in the survey’s five-year history.

“When we began this campaign five years ago, we embarked on a mission to help drivers become more aware of the rules of the road,” said Wade Bontrager, senior vice president, Affinity Division, GMAC Insurance.  “We’ve seen the results ebb and flow, and this year, scores are down. This reiterates the fact that each and every one of us need to continually be brushing up on safe driving practices.”

In general, geographical regions ranked similarly to previous years, with the lowest average test scores in the Northeast, while the states in the Midwest held the highest averages. When comparing genders, men are still more likely to pass the test than women, but the gap is considerably smaller in 2009 (81 percent of males versus 79 percent of females) than in 2008 (87 percent of males versus 80 percent of females).

Respondents continued to have difficulty on questions about yellow lights and safe following distances, while almost all drivers answered correctly what a solid line meant.

Additional key findings from the 2009 GMAC Insurance National Drivers Test include:

•    With Age Comes Wisdom: The older the driver, the higher the test score. Drivers 35+ years old were most likely to pass. The age group with the highest failure rates was young adults (18 to 24 years old). White males older than 45 received the highest average score.
•    The Northeast had the lowest average test scores (74.5 percent), the South had the highest failure rate (41 percent). The Midwest had the highest average test scores (79 percent) and the lowest failure rates (15 percent).
•    Idaho and Wisconsin replaced Kansas’s 2008 ranking as most knowledgeable; New York replaced New Jersey’s 2008 ranking as least knowledgeable.

Survey Says: Economic Concerns Causing People to Drive Less
In addition to the 20-question DMV exam, GMAC Insurance posed subsequent questions exploring participants’ planned driving habits for the following year and their take on mileage-based auto insurance programs (pay-as-you-drive insurance). These findings reveal:

•    Approximately 30 percent of drivers surveyed reported they plan on driving less within the following 12 months, with the primary reason being “worry over the economy” (74 percent). Twenty-four percent indicated they plan on driving less to “reduce expenses due to financial problems.”
•    Ninety-three percent of respondents had never heard of a “pay as you go insurance” pricing model for automobile insurance.
•    However, one-in-three drivers (35 percent) would enroll in a “pay as you go insurance” program, such as the GMAC Insurance Low-Mileage Discount (OnStar.GMACInsurance.com), if their insurance company offered one.

State Rankings
Where are the most knowledgeable drivers in the nation?  The following is a complete list of state rankings for the 2009 GMAC Insurance National Drivers Test.

1    ID            19    NM            37    LA
1    WI            20    NC            38    TN
3    MT            21    VA            38    MS
4    KS            22    IN            40    SC
5    SD            22    MI            40    MD
5    NE            24    AR            42    CT
7    UT            24    TX            43    FL
8    WY            26    AL            44    DC
8    IA            26    NV            45    MA
8    OR            28    WV            46    RI
8    MN            29    IL            47    GA
12    AK            30    AZ            48    CA
12    ND            31    ME            49    HI
14    VT            32    DE            50    NJ
15    CO            33    NH            51    NY
15    MO            34    OH
17    OK            35    KY
17    WA            36    PA

The survey, which polled more than 5,000 licensed Americans from all 50 states and the District of Columbia, is designed to gauge driver knowledge by administering 20 actual questions taken from state Department of Motor Vehicles exams. The margin of error for the total sample surveyed is 1.4 percent.

Get in the Driver’s Seat:  Take the Test Yourself
GMAC Insurance encourages the public to put their skills to the test at www.gmacinsurance.com.  Play a quirky driving game, take the written test itself, compare your score to the national average and challenge friends to top your score via email and Facebook.  Also, see how your state ranked in previous years and, most importantly, brush up on safe driving tips.

The GMAC Insurance survey was administered by TNS, a leading market information resource and the world’s largest provider of custom research and analysis. The national sample was comprised of 5,183 licensed drivers in the United States, aged 16-60+. For more information about TNS, please visit www.tns-us.com.

For more information about GMAC Insurance coverage and to find a local independent agent, call 877-468-3466, or visit www.gmacinsurance.com.

The GMAC Insurance Group is one of the largest automobile insurers in the United States and is a wholly owned subsidiary of GMAC Financial Services. GMAC Insurance Personal Lines offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance.  With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, GMAC Insurance provides superior claims service for its customers.

About GMAC Financial Services
GMAC is a bank holding company with operations in North America, South America, Europe and Asia-Pacific. GMAC specializes in automotive finance, mortgage operations, insurance, commercial finance and online banking.  As of March 31, 2009, the company had approximately $180 billion in assets and serviced 15 million customers around the world. Visit the GMAC media site at http://media.gmacfs.com for more information.

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Cercone Brown & Co. Launches the First Annual Green House Marketing Program To Bring Awareness to Sustainable Living

When it comes to constructing or converting a home for “green living”, the common perception is that it’s expensive, inconvenient, and only for those who can afford the luxury of being eco-friendly.

However, one Boston PR agency, Cercone Brown & Co., aims to debunk these green stereotypes through a new program, the Green House. This May, just outside Burlington, Vt., Cercone Brown & Co. will immerse a Who’s Who of traditional and interactive press into a completely green-living environment.

The Green House is entirely eco-friendly, from energy efficiency and independence to the smallest details in its furnishings, fabrics and food. However, guests living this completely sustainable lifestyle will find the experience — from accommodations to travel to entertainment — not only affordable, but unexpectedly comfortable and convenient.

“The purpose of the Green House isn’t to try to convert folks to completely green living, but rather demonstrate that there are many often ingenious products and approaches that can make a big difference in the health of the planet and your finances,” said Emily McCavanagh, new business director, Cercone Brown & Co.

The House is expected to host 20 top consumer, green and business editors.  While there, editors won’t just look, they’ll be encouraged to touch, taste and test brands in a living laboratory of the latest ecologically inspired products.  Activities will include test-driving the new Honda Insight hybrid, taste-testing Green Mountain Coffee, and jogging in New Balance’s latest Earth-friendly shoes. Editors will also give back to their home-away-from-home by participating in a community service garden project to aid local families in need.

While PR teams from each company are encouraged to attend, the Green House honors a strict “no pitch” zone, instead endorsing genuine interactions with editors. This system ensures that Green House attendees have the best products of 2009/2010 at their disposal; no boundaries, no time constraints, no distractions.

The Green House: Vermont Living for the 21st Century
The Cercone Brown & Co. Green House is a “net zero” home, meaning it is intended to produce as much energy as it uses over the course of the year. Environmental features include geo-thermal heating, radiant concrete floors, triple pane windows, super insulated walls and roofs, active PV solar panels and significant south facing glass, which provides solar gain and great views down the valley.

Owned by the Vermont Building Resources and the Russell Family Farm, the Green House is certified by the Vermont Builds Green (VBS) program. The house is located on a 24-acre farm parcel with 14 acres set aside for continued farming.

The Green House concept is an outgrowth of Cercone Brown’s successful Summer House/Winter House programs (now in the fourth year) hosted in Nantucket, Mass. and Park City, Utah, respectively. Participating companies have included such leading brands as Subaru, Oakley, Vineyard Vines, Wente Vineyards, Baskin-Robbins, Zone Perfect, Seventh Generation, Nordic Track and many more.  For information on attending or exhibiting in any of Cercone Brown & Co’s Houses, contact Noelle Guerin at 617-248-0680 x21 or nguerin@cerconebrown.com.

About Cercone Brown & Co.
Located in Boston, Massachusetts, Cercone Brown & Co. (CBC) provides branding, advertising, public relations and promotions services to companies in a range of industries. Founded in 2001, the company has worked with leading brands that include adidas, GMAC Insurance, Hasbro, Nantucket Nectars, Orvis, Cognos, Sperry Top-Sider, K2, The Timberland Company, Vibram and ZOOTS. For more information, visit www.cerconebrown.com.

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From Rain Barrels and Recycling to Walking and Buying Second-Hand Clothes,
“The Nalgene Least Wasteful City Study” Puts Top 25 Metros Under Scrutiny for Wasteful Behavior

With thrift and conservation on the minds of many Americans, a new study put the spotlight on wasteful behavior in our nation’s cities. “The Nalgene Least Wasteful City Study” ranked 23 waste-focused habits of urban Americans, from recycling, to using public transportation, to shutting off the lights when leaving the room.  When the results were tallied, San Francisco earned the title of America’s Least Wasteful City, while Atlanta ranked last in the study.

Other cities at the top of the least wasteful list are New York (2), Portland, OR (3) and Seattle (4). In addition to Atlanta, Dallas (24), Indianapolis (23), Houston (22) and St. Louis (21) were in the bottom five of those surveyed. Individuals can visit www.leastwastefulcities.com  for complete rankings or to the take the survey themselves.

Surprisingly, in trying economic times, frugality isn’t the leading factor motivating Americans to change wasteful ways.  In fact, over half surveyed (57 percent) cited “that it is our responsibility to ensure the health of our planet for future generations” as the motivation for changing behavior, followed by “it makes financial sense” (22 percent).

The study was commissioned by Nalgene, the leading manufacturer of reusable water bottles, as part of its FilterForGood campaign, an ongoing partnership with Brita to encourage less wasteful behavior.

“This study highlights habits that our society has adopted out of convenience, but on a whole can have a huge impact on the sustainability of the planet,” said Eric Hansen, Sr. Business Manager, Nalgene-Outdoor. “Clearly, some cities are ahead of others when it comes to changing our approach to wastefulness in our actions big and small, but there’s room for all to improve.”

The study questioned 3,750 individuals living in the top 25 largest U.S. cities, gauging behavior on waste, sustainability, shopping, transportation and more. The results were weighted to give more credit to behaviors that had immediate and significant impact on the planet (e.g., driving less, recycling or reducing trash) to small habits that are more indicative of a mindset and non-wasteful approach to life (e.g., reusing containers, limiting shower time or saving wrapping paper and ribbons).

Survey Says: Environmental Efforts Need to be Easy and Convenient … and Save Money
Results show that with the exception of recycling (the 5th top least wasteful behavior), urban Americans are more readily embracing small, everyday habits to cut waste: (1= Never; 10 = Always/Without Fail):

Save leftover food/meals to eat again 8.58
Shut off lights when not in the room 8.48
Turn off water when brushing teeth 7.22
Use energy efficient light bulbs 7.16
Recycle glass/metal/plastics on a regular basis 6.87

The study also suggests that convenience is trumping prudence when it comes to significant wasteful behavior including transportation and personal conservation efforts (average score, 1= Never; 10 = Always/Without Fail):

Avoiding drying clothes in an electric or gas clothes dryer 2.05
Use a rain barrel 2.13
Compost my fruit and vegetable scraps 3.15
Take public transportation 3.37
Drive my car for trips that are less than two miles from home 3.73

CITY HIGHLIGHTS

• San Francisco led the way in many categories, and was best overall at recycling, reusing wrapping paper, turning off the water to brush teeth and not using cars for short trips from home.

• Less is Best in the West. San Francisco, Portland and Seattle are among the top four in practicing least wasteful behaviors.

• NYC’s Surprising Hot Commodity, Rain Water. New York, coming in as the second least wasteful city in the U.S., is the only east coast city to rank in the top seven. They rank number one at collecting rain fall by using a rain barrel and taking public transportation. Los Angeles comes in second for using a rain barrel.

• Second-Hand Style Doesn’t Work in Beantown. Not many Bostonians are wearing second-hand outfits or sitting on used couches these days. Boston comes in last at buying second-hand, followed by New Yorkers. Portland is the best at second-hand shopping.

• The Heartland Loves Local Libraries. Clevelanders love their local libraries, coming in number one for borrowing books from the library.

• Hot Enough for Ya? Miami is the worst at avoiding the purchase of bottled water.

• Last Night’s Noshes Loved in Sugar Land. Houston loves leftovers, coming in as the best at saving leftovers to eat again. However, their neighbors in Dallas are not so great at saving leftovers

HOW AMERICANS PLAN TO CHANGE THEIR LEAST WASTEFUL WAYS THIS YEAR:
Sixty-three percent of respondents said they are already living a somewhat eco-friendly lifestyle; while 85 percent plan on being more environmentally conscious in the next year.

• Electric Shock: Two-thirds (65 percent) will shut the lights off when not in the room and 65 percent will use energy efficient light bulbs
• Around the House: More than half (56 percent) will recycle more and turn off the water when brushing their teeth (both 56 percent), while 57 percent will save leftover food to eat again
• At the Market: More than one-third (38 percent) will avoid using bottled water, opting instead for reusable containers. Half (56 percent) plan on using reusable grocery bags
• Walk the Line: One-third plan to forgo the car for trips less than two miles from home

For information on how to rate your own least wasteful behavior and to find out how your city can make a small change towards a big difference by adopting reusable water bottles in place of disposable, single serve bottled water, visit www.leastwastefulcities.com and www.filterforgood.com.

About Nalgene Outdoor
Nalgene Outdoor Products is based in Rochester, New York. Founded in 1949 as a manufacturer of the first plastic pipette holder, the company soon expanded its product line to include state-of-the-art polyethylene labware under the NALGENE brand.  By the 1970s, outdoor enthusiasts had discovered the taste and odor-resistant, leakproof and rugged properties of NALGENE’s large selection of plastic containers. In response to this emerging demand, the NALGENE Consumer Products Division was formed. For more information, contact NALGENE Consumer Products or visit our website at HYPERLINK “http://www.nalgene-outdoor.com/”www.nalgene-outdoor.com.

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Advertising and PR agencies like ours have changed the way we communicate, adding things like search engine marketing, social media promotions, blogging and lots of other direct-to-consumer communications. It’s to the point that literally half of our PR services have nothing to do with media relations.  In fact, it’s hard to tell where our advertising campaigns end and our PR tactics begin.  It’s all intertwined in one platform of online and offline communications.

This is great, but there’s a creeping issue of intergity as the filter of established media outlets weakens.

Consider this: last week, the Seattle Times closed, and venerable papers across the country are teetering on the edge of the abyss. And it’s not just newspapers, Best Life magazine shudders in May what I’m sure will be a series of glossy periodical closures in the next 36 months.

True, this is largely economic fallout, but there’s something more afoot as corporate self-publishing bypasses the media with RSS releases with embedded video and links, and microsites promotions become our standard form of campaigning. The balance of objectivity is in danger if becoming severely out of whack.

Good online marketers know that overly commercial messages on the Internet are useless.  But insidious spin can be even more dangerous, and not just to readers.  Nothing will kill a company faster on the Net than dishonesty.

So PR and advertising agencies turn more to RSS, microsite campaigning, social media PR and even search engine optimization, the entire profession needs to step back and take a long, cool drink of integrity.  

This new Wild West of public relations is a dangerous place. In the past, a curt “no thanks” from a journalist only hurt the ego.  As we wade directly into the waters of public opinion, the rip tide of objectivity will churn with considerably more power and wrath.

Consider this the next time you’re about to hit “post”.  We’re counting on you.

For our PR agency, the recent closing of Best Life is tough to take.  Our approach to media relations is just that: RELATIONS.  So when a group of good people that do great work lose their jobs, it just stinks.

This is the case with Best Life.  Every month, that magazine was filled with much more content than they needed to give the reader, especially these days when most are cutting back on reporting.  But Best Life put out a quality product, and did it all with honestly and a rye sense of humor.  What’s more, it seemed from the outside that they were still attracting the advertisers.

But as America changes its view of consumerism before our eyes, it’s becoming harder and harder to find a safe place in style and luxury.  And as advertisers sit on the sidelines, the collateral damage becomes real.

And in the end, we lose an effective medium to communicate with young men, already a difficult demographic to reach.

So we wish the entire staff good fortune in a time when it seems fortune is harder to come by.

This is the second of three entries on Word of Mouth techniques for PR agencies and professionals. In the last entry, I talked about the first word of mouth tool, guerilla marketing. Today, it’s the publicity stunt. Granted, one could argue that they are very similar, but in my book there is one basic, but important difference: the stunt is about media coverage, including consumer generated media.

A stunt is an unabashed and often brazen play for publicity. Again, Red Bull has a great example: the Flutag. Otherwise normal, semi-emotionally balanced folk leaping from great heights in a hilarious, self-effacing attempt to fly on contraptions of their own design. You can’t help but look, and it makes great TV.

Stunts are easy to spot: skydivers, streakers, even the ol’DJ-on-the-billboard are stunt stereotypes. But to be successful, stunts have to do more than just grab attention. They must create compelling images, a can’t miss photo op. TV and print photo editors think of what looks good on the screen or a page, and it doesn’t always need to be outrageous.

Before baseball player Johnny Damon defected from the Red Sox to the Yankees, Gillette had extensive coverage for the launch of its new razor thank to him. Johnny agreed to shave his Grizzly Adams beard in public for a local charity. Complete with attractive female barbers (it’s a man’s razor, after all), they captured the city’s attention. Johnny’s clean-shaven face looked great on the evening news, leading all to believe that the M3Power must be one helluva razor.

But the best part of stunts these days? You don’t need the traditional media to be successful. We have YouTube. Still, it’s a crowded viral world out there. To be successful, you should the same press-savvy thinking to your viral videos as (good) PR pros have for years with the Stunt.

And in a shameless plug, check out a video of a stunt my firm, CBC, did for Nantucket Nectars back in 2004 when the Red Sox won the World Series. The World’s Largest Thank You Card brought thousands together from around New England, and made it all the way to the network news. Enjoy!

Next Up: Grassroots marketing.