Archive for the ‘Social Media Marketing’ Category

Social Media ROI System Now Available

Wednesday, June 16th, 2010

Social media ROI — especially linking social media ROI to sales and real business growth — has been elusive… until now.

Through our partnership with Overdrive Interactive, we now offer the industry’s first social media ROI system. This Social Media Dashboard compiles all social media touch points, from Facebook to Twitter to YouTube Channels.

But what’s more, you can also bring in feeds from Google Analytics, your call center, e-commerce sales and event retail sales.   The result is an overlay that ties together your social media efforts with the real-time results that will make any CFO happy.  Contact Anne Houseman for a demo.

Boston Advertising and PR Agency Cercone Brown & Co. Wins Silver 2010 Bulldog Award for “Best Green Campaign”

Friday, May 7th, 2010

Agency’s Earth Day Campaign for Nalgene Highlights Nation’s Least Wasteful Cities; Urges Environmental Responsibility Across U.S.

Boston, Mass. (May 7, 2010) - Advertising and PR agency Cercone Brown & Co. (CBC) was recently bestowed one of the PR industry’s top honors: a 2010 Bulldog Award for “Best Green Campaign.”

Recognized from a total pool of 800 submissions, the Boston PR agency earned a Silver award for its “America’s Least Wasteful Cities” program, developed for reusable bottle icon Nalgene.  The program combined social media, online marketing and traditional media relations to reach millions across America.  The Twitter campaign alone reached more than one million prospects.

“Many ‘experts’ will have you believe that social media alone is the silver bullet for PR campaigns today.  But it’s really the combination of traditional media relations and social media marketing that makes the online universe come alive,” said Cercone Brown & Co. partner Len Cercone.  “Creating content that people want to share is the key, whether that be from journalist to reader or person to person.”

Launched in April, the news was featured on the home page of USA Today, AOL, numerous green and news blogs and scores of TV stations, newspapers and magazines nationwide.  Each piece of coverage fueled sharing on Facebook, Twitter, Digg and other social sites, as well as through the campaign site itself.  As a result, the news reached more than 4 million people within one month.

“Thanks to our partnership with CBC, Nalgene continues to think beyond the bottle,” said Tiffany Teaford, product manager/product development lead ,Nalgene-Outdoor. “The award-winning Least Wasteful Cities campaign reflects Nalgene’s broader mission of empowering people to create change, once choice at a time.”

The Campaign: America’s Least Wasteful Cities

During a time when many Americans sought to make environmentally friendly decisions in their lives, the “America’s Least Wasteful Cities” campaign identified wasteful behaviors in everyday actions.

As the focal point of the campaign, Cercone Brown & Co. designed an online research survey, polling 3,750 participants in the largest 25 cities (based on DMA) on waste-focused habits - from recycling, to using public transportation, to shutting off lights. When the results were tallied, San Francisco earned the title of America’s Least Wasteful City, while Atlanta ranked last.

With the news launched just prior to Earth Day, Boston PR agency Cercone Brown & Co. leveraged traditional public relations tactics along with social media tools, including Twitter and Facebook, to spread the word directly to consumers and online press alike.

In addition, the PR agency deployed a content-filled online microsite, which educated millions of Americans on their own wasteful behaviors, while providing an intimate setting for consumers to interact with the Nalgene brand.

Visitors were invited to purchase a special Nalgene bottle designed by Cercone Brown & Co., with a portion of the proceeds going to the Surfrider Foundation, an environmental organization dedicated to protecting the world’s waves and beaches.

The prestigious 2010 Bulldog Award for the “America’s Least Wasteful Cities” campaign underscores Cercone Brown & Co.’s commitment to developing campaigns yielding socially responsible outcomes.

“As an action-oriented advertising and PR agency, we feel a tremendous amount of accountability toward our clients, the general public and the environment around us,” said Caroline Budney, director of corporate social responsibility at Boston PR agency Cercone Brown & Co. “With the ‘America’s Least Wasteful Cities’ campaign, we encourage the general public to make environmentally-responsible decisions by highlighting the impact simple, everyday actions can make.”

In addition to developing campaigns for individual clients, PR agency Cercone Brown & Co. is renowned for its annual Green House event, where the nation’s top “green” editors are immersed in the latest practical and planet-friendly products, services and technologies. This year’s experiential marketing event will take place in Boulder, Colo. in August. For more information on getting involved, visit the Green House website at http://www.cbcgreenhouse.com/.

About Cercone Brown & Co.

Located in Boston, Massachusetts, Cercone Brown & Co. (CBC) provides branding, advertising, public relations and promotions services to companies in a range of industries. Founded in 2001, the company has worked with leading brands that include adidas, GMAC Insurance, Hasbro, Nantucket Nectars, Orvis, Cognos, Sperry Top-Sider, K2, The Timberland Company, Vibram and ZOOTS. For more information, visit www.cerconebrown.com, join the Cercone Brown Facebook page and follow Cercone Brown on Twitter.

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Cercone Brown & Co. Honored as One for the “Best Online Marketing Campaign for 2009”

Friday, November 20th, 2009

Boston Advertising & PR Firm One as Six “Honorable Mentions from 800 Submissions for “America’s Least Wasteful Cities” Campaign for Bottle-Maker Nalgene

Blending social media marketing, interactive design, and press relations has become a hallmark of Boston advertising and PR firm Cercone Brown & Co., helping brands such as GMAC Insurance, adidas, Quiksilver and others build campaigns that drive awareness, sales leads and ROI.

On October 21st, the firm was honored for Best Online Campaign for 2009 for the prestigious Platinum PR Awards for its “America’s Least Wasteful Cities” work for reusable bottle icon Nalgene. Cercone Brown & Co. was among the top eight companies with the Best Online Campaign out of a total pool of 800 submissions.

With thrift and conservation on the minds of many Americans, the campaign put the spotlight on wasteful behavior in our nation’s top cities. “The Nalgene Least Wasteful City Study” ranked 23 waste-focused habits of urban Americans, from recycling, to using public transportation, to shutting off lights. When the results were tallied, San Francisco earned the title of America’s Least Wasteful City, while Atlanta ranked last.

Launched just prior to Earth Day, the program leveraged social media networks including Twitter and Facebook as primary channels.

“From a simple strategy of creating usable, compelling content, the effort quickly caught fire and extended beyond our hopes,” said Caroline Budney, director, social responsibility, Cercone Brown & Co.  “Almost immediately the ‘Net reacted with Twitter the clear epicenter of activity, as our frequent tweets were fueled by the tweets of columnists and bloggers.”

In total, the campaign reached more than 1 million on Twitter alone, and was extended by numerous television and print new stories. The campaign allowed Nalgene to strengthen its online community, adding fans to Facebook and followers to Twitter, making direct conversations with important alpha consumers easier and stronger.

The Platinum PR Awards

Del Monte Foods, GE, Time Warner Cable and American Express are among the organizations competing for honors in the 2009 Platinum PR Awards. Presented by PR News, the leading information resource among communicators, this highly competitive program honors the best PR campaigns and initiatives of the year.

The finalists in this year’s awards program included corporations, nonprofits and agencies large and small. The award winners were announced at an October 21, 2009 awards luncheon at the Grand Hyatt in New York City and in PR News’ Platinum PR Awards special issue in October.

The awards were judged by a blue-chip panel that includes PR executives from corporations, agencies, nonprofits and associations, and leading educators and industry consultants.

“It is remarkable how far the PR discipline has come in the past few years in terms of impacting an organization’s bottom line and reputation,” says Diane Schwartz, vice president and group publisher of PR News. “This year’s finalists in the Platinum PR Awards reinforce how powerful public relations is in moving the needle.”

PR News’ Oct. 26 Platinum PR Issue profiles the top PR campaigns of the year and will serve as a users guide to PR departments of all sizes and missions. Coverage will include profiles of the top innovative campaigns, the smartest communications initiatives and the people behind them.

Best Online Campaign? Cercone Brown Named Finalist for PR News Platinum Awards

Wednesday, October 21st, 2009

As readers of this blog know, Cercone Brown is deep into online marketing and social media.  As a communications firm with a large PR component, we’d better be these days.  Now our work is being recognized on a national stage.  Cercone Brown & Co. Named Finalist for “Best Online Marketing Campaign for 2009” for the PR Platinum Awards.

The firm was selected from from 800 submissions for its “America’s Least Wasteful Cities” Campaign for bottle-maker Nalgene.  We’re off to NYC for the luncheon this morning.

We’ll write more about the campaign, how and why it worked, and lessons learned.  For now, keep your fingers crossed.  There’s a quick case study posted here, which we’ll change into an easier to use flash version this week.  Also, check out the release we’re issuing this morning…

Boston, Mass. (October 21, 2009) — Blending social media marketing, interactive design, and press relations has become a hallmark of Boston advertising and PR firm Cercone Brown & Co., helping brands such as GMAC Insurance, adidas, Quiksilver and others build campaigns that drive awareness, sales leads and ROI.

Now the firm is being recognized as one of the nation’s best as a finalist for the prestigious Platinum PR Awards for Best Online Campaign for 2009 for its ”America’s Least Wasteful Cities” work for reusable bottle icon Nalgene.

(more…)

Social Media Marketing for Gen X: Email is the Killer App

Wednesday, September 9th, 2009

It seems all the madness around social media marketing focuses on the usual suspects: Gen Y and Millennials. But lost in the shuffle is Generation X (30-43 yeas), the most often overlooked group in the eyes of social media marketers.

Last week, Forrester Research released a study that showed 59% of people in this age group are actively participating in social networks, most notably Facebook and Twitter. However, when it comes to sharing purchase recommendations digitally – the great accelerator of word-of-mouth – Gen X behaves quite differently than their younger counterparts.

The current assumption by marketers is that by providing engaging, social-media-enabled content on Facebook, Twitter and others, these networks will categorically spark viral transmission.

However, while these broadcast towers work fine for the under 30 crowd, GenXers find them too public for sharing purchase recommendations (the Holy Grail of word-of-mouth).  GenX shares their influence via more private networks, most notably via email.

Imagine that.  Email – not text, not Twitter – is the killer app for GenX.

This little revelation is important to marketers in three ways:

1. Chiclets Must Value Email: When using sharing applets (called Chiclets), it seems “more is better” rules the day.  The truth is that you should confine the choices to the top networks you target, and make sure “email to a friend” is prominently displayed.  And while you’re at it, populate that email with meta language someone will actually use and content rich with photos or video.

2. Rethink Your Email Marketing Approach: All this social media activity should result in a prospect opting into to your direct campaigns.  But don’t only send inbox-stuffers like “free shipping”, but add real content that engages your best customers and encourages them to share your brand with others, as well as offers.

3.  We Know Virtually Nothing About Social Media Marketing: This study shows that the same social network and combination of networks can be used very differently by different demographics.  We are still in the very early stages of development, and we are sure to see more patterns emerge.  Keep a close watch (or CBC will do it for you!)

As GenX moves into their 40s (some of us are there), they will become more and more the financial engine for many, many companies.  Already jaded and disinterested in most advertising, marketers will find the best success when they seamless fit into the private conversations of this age group.

Study: Twitter Followers More Valuable Than Facebook Friends?

Friday, July 31st, 2009

A new study by TubeMogul may indicate that followers on Twitter may be more beneficial to an organization or person than friends on Facebook.  The study showed that on average, “audiences clicking on video links from Twitter watch a video 36.91% longer than viewers referred by Facebook and 49.98% longer than viewers referred by Digg.” 

Now while the methodology was sound, we’re clearly making an inference on the Twitter vs. Facebook conclusion.  What’s more, any decent social media campaign will include both.  But it may suggest that because on Twitter we choose to follow interesting people, by definition we get more of the stuff we’re apt to want to see.

Consider this: on Twitter, people follow absolute strangers based on a mutual interest in subject matter. There’s no qualifications, little screening and not a big commitment on either side.  And by it’s very nature, Twitter isn’t bombarding you with Mafia Wars updates or “I Just Took the ‘What Breakfast Food Am I Quiz’ notifications.  

In contrast, Facebook friends are just that: friends. It could be a business associate or high school buddy. Once you friend someone, you get it all: videos of the kids fishing, declarations that they’re off for a soy latte, and (hopefully) decent content you may want to see.  

So what we may be witnessing on Twitter is the development of eco-systems of people who self-select to be part of a loose confederation of ideas on specific subjects.  

Therefore, it is IMPERATIVE that companies tighten the focus of their content before they Tweet any and every little thing.  In short, don’t babble: speak clearly, intelligently and with purpose.  And of course, don’t forget to listen.

A word of caution before thinking Facebook isn’t for you: this study was for all Facebook users, and did not distinguish between Friends (individuals) and Fans (company). My guess (or at least hope!) is that if one studied the  video viewings for Fans separately, the rules of self-selection would yield more engaged results.

My shop is in the middle of launching Facebook pages for adidas, Sperry Top-Sider, Isis for Women and a few other brands that have the potential for enthusiastic followings.  As we get more and more data, we’ll post some results to see if the Fan hypothesis is playing out.

Twitter Update: Paid Tweets? Don’t Bother.

Wednesday, July 29th, 2009

Muck Rack recently launched a new service where PR pros can pay $50 for a Tweet.  The service claims to be a conduit to reporters, so you’re paying them the same way one would use PRWeb, Business Wire or PR Newswire.

Sounds like a good idea at first, but upon further investigation it seems that of @muckrack’s 3,800 followers, very few are journalists.  However, Muck Rack does a great job of aggregating Tweets from journalists and indicating trends.  As a research tool, we love it.  As a paid service to reach journalists, not a big fan.

The reason is that unlike real press release distribution services, Twitter is a personal (remember, SOCIAL?) medium.  Building a following is a one-by-one endeavor.  True, when you get a following, you are talking to a lot of folks.  But they follow you or your client because they are interested in what’s on your mind…to get the scoop on what’s happening.  As soon as you pay someone else to write and communicate, the trust and validity of the medium is compromised.

Bottom line: if you don’t have time or ability to build a following of PR pros, or consumers for that matter, don’t use Twitter.  And don’t try to get into social media.  It’s a very hands-on, time consuming effort.  You don’t outsource it like getting your lawn mowed.

This is another indication that as communication becomes more “democratic” through social media, it does not replace good judgement OR the hard work in creating and maintaining relationships. That goes for PR pro to reporter, or company to consumer. Sadly, these new vehicles will expose more shoddy work by PR agencies…the same folks that called everyone in the news room on a petty release with the ingenious pitch: “Just wanted to make sure you got my release.”

That’s enough ranting for now.  Besides, I need to Tweet this post.

For a good review on Muck Rack, read today’s post on Bad Pitch Blog.

Social Media Study Shows ROI

Wednesday, July 22nd, 2009

Social media marketing drives sales, a new study says. According to the study by Wetpaint and the Altimeter Group, “companies find correlation between brands’ social media efforts and financial performance.”

The challenge is that this study looked at the 100 most valuable brands in America.  Great.  What about the other thousands of brands that we all know and love that don’t have the money or power of Google, Microsoft and Starbuck’s…all which fared well in this gauge?

First, the study confirms that deep social media engagement with consumers through online channels correlates to better financial performance. The ENGAGEMENTdb study (www.engagementdb.com) showed significant positive financial results for the companies who measured as having the greatest breadth and depth of social media engagement.

In short: social media marketing delivers measurable ROI.

These “Social Media Mavens” on average grew company revenues by 18 percent over the last 12 months, while the least engaged companies saw revenues sink 6 percent on average over the same time period.

The good news is that it’s true that better engagement with your prospects will drive sales, and online on social media marketing will work wonders. But the real danger with this study is that many marketers will look at it this and say to social media marketing agencies like CBC: I want that! Now!

It’s like a couch potato looking at Men’s Fitness and not realizing the amount of time, dedication and hard work it takes to get AND maintain a model-perfect body.

So if this study serves as inspiration to get going on social media marketing, I’m all for it.  But a word of caution: online and social media marketing requires a great plan, a full commitment and a new mindset for marketers.  It’s not about a Facebook page or Twitter feed, which are merely parts of your infrastructure. It’s about creating content in all its forms that is valuable, entertaining and, most importantly, not available anywhere else.  Then bringing all your resources to bear to promote and maintain this communication platform.

Watch this space for a new eBook: The 7 Deadly Sins (and 7 Golden Rules) of Social Media Marketing. It should be ready in the next week or two.


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